Terms & Conditions
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When viewing this Website and purchasing or ordering goods from us
you accept that it is done so under our terms and conditions set out
below. If you do not agree to them you may not use this website and
should exit immediately.
This website is for the personal use of our customers only and may
not be copied, published or used for any commercial purposes without
prior written consent.
We accept no liability without limitation for any losses or damages
to property or person arising from using this website, including any
loss of profit, damage to equipment or data, interruption of
business, or any other damage, direct or accidental. We also accept
no responsibility for prolonged use of telephone lines as a result of
viewing this website & the use of the links to other websites.
This Website and all transactions are subject to English Law only.
02. Terms of Purchase / Ordering :
All prices quoted are in English Pounds Sterling £.
Upon ordering online, you will receive an email confirmation to let
you know we have received your order and it will be processed soon.
Once payment has been authorised, you will receive a second email to
let you know your order has been paid for and is being despatched. If
you don't have email, or order by telephone, this confirmation will
arrive normally with the goods or within 7 working days after the
order, whichever is sooner.
Should you not receive these email confirmations, please contact us
to check on your order status.
If you cannot see our email address above, and are using the
new version of Internet Explorer, click the shield above in the
information bar to 'allow blocked content'. Our email address is
contained within a safe "script" to stop spam mail !
All goods must be paid for in full before they are despatched. For
out of stock goods or special order items where a longer delivery
time has been specified we will contact you to let you know our
earliest delivery time. You will only be charged for these goods once
they are ready for despatch, unless previously agreed otherwise.
Many items featured are hand made or finished so it is expected that
colours and designs may change slightly from the pictures and details shown.
All orders will be delivered directly to the recipient & will
require a scan &/or signature upon deliver. If you are out a card
should be put through your door so you can call Royal Mail or the
Courier to arrange re-delivery. PLEASE NOTE, if you are out and fail
to contact Royal Mail or Courier within 1 week, the parcel will be
returned to us and will incur an extra postage charge to resend.
Should you ask us to leave your parcel in an alternative place (eg,
in the shed, with a neighbour etc) this will be done so only if the
delivery service allows and at your own risk. We accept no
responsibility for any loss or damage incurred if this is done.
03. Product Guarantee/Warranty :
All new products are guaranteed for 1 year from the purchase date
against faulty components and workmanship. If the item becomes faulty
because of faulty parts or workmanship during the aforesaid period
please inform us within 7 working days of the fault occurring and we
will repair or replace the goods with the same or similar (if the
item is no longer produced) free of charge. We cannot guarantee goods
that become faulty through misuse, neglect or damage.
We're sure you will be happy with your order but if youd like
to send an item back for any reason please send us an email to let us
know and then re-package the item securely in as received condition
(the original box/bags that any item comes in must also be returned)
and send to us within 14 days of your receipt. Please include a copy
of your invoice or a note with your name & order reference number
so we know who's order it is.
You are responsible for any returned goods until they reach us. We
strongly advise that you use a recorded service for peace of mind in
the event of a Royal Mail loss. As soon as your return is received by
us, we'll issue a refund for the goods cost (less any P&P
charges) or send a replacement or alternative if you so wish (a
P&P fee may apply).
Should you wish to exchange for a more expensive item, please email
us so we can let you know what the difference in price you'll need to
pay will be.
Regretfully postage, packing and any insurance incurred in the
delivery of your order to you are direct costs and cannot be
refunded. (For overseas returns, this includes any import duty, VAT,
or customs freight charges passed onto us will be chargeable to you).
Should an item be returned that is not in 'as received' condition or
without it's original packaging of the actual product, a re-stocking
or repair fee may apply. This does not affect your statutory rights.
Our returns address is:
N J Dean & Co,
192 Bath Road,
We cannot accept cancellations or give refunds for any personalised
goods or special orders (i.e. goods made up to your specific order
such as a custom ordered fitted tune or a special order for you that
we don't stock).
Cancellation and return of orders legally only applies to private
individuals. Companies & businesses are excluded from the
distance selling rule. (business to business)
05. Faulty/Damaged Goods :
If upon receipt of your order the goods are damaged or broken, please
email us as soon as you can or within 7 working days to let us know
what is wrong.
We will send a replacement as soon as possible and include a return
postage label for you to send the faulty item back (normally via the
post office). Please ensure you obtain a receipt and proof of posting
when returning an item.
Please note, a replacement or alternative item will only be
supplied in the event of a fault occurring or damage during transit.
Should you decide not to have a replacement and to return the item
for a refund then our standard terms for returns will apply as above.
06. Late or Lost Deliveries :
Normal stock items will be delivered quickly usually within 1 to 3
days of order in the UK (3 to 21 days outside the UK depending on
country). If your goods haven't arrived after 5 days within the UK or
14 days outside the UK, Please notify us of the NON-DELIVERY
immediately (unless you have been informed of a later delivery i.e. a
special order item). Due to Royal Mail & Courier terms we cannot
list goods as being lost in transit until after 15 working days
have past from date of posting. If the goods have still not arrived
by then, we will either send out a replacement at no extra cost, or
issue a full refund. If your order is urgent, then please email or
call us as soon as possible to arrange a quick replacement.
All orders will be delivered directly to the recipient & will
require a scan &/or signature upon delivery. Should you ask us to
leave your parcel in an alternative place (eg, in the shed, with a
neighbour etc) this will be done so only if the delivery service
allows and at your own risk (*Urgent deliveries cannot be left
without a signature). We accept no responsibility for any loss or
damage incurred if this is done.
07. Children & Small Parts Warning :
Most of our products contain small & removeable parts. They are
not intended as toys and not suitable for small children / babies due
to choking hazards. Small children must be supervised by an adult if
using any of our products. If you are unsure of suitability, please
ask one of our staff for guidance.
08. Goods Title :
All goods remain our property until paid for in full and cleared by
our bank. This includes all kinds of payment.
09. Export Sales & Foreign Currencies :
All above terms apply, plus :
All transactions have to be taken in our own currency (GB Pounds
Sterling) so any prices shown in US Dollars $ and Euro are for
guidance only for USA and European residents using an estimated
exchange rate. As the exchange rate alters daily, we can only work
out an approximate cost. For up to date pricing in foreign
currencies, please check with your bank or card issuer on their
current exchange rate.
The prices shown do not include any import tax, duty or handling
charges that may be liable upon delivery to a foreign country -
please check with your local tax or customs office for likely import
charges on the type of goods we sell.
10. Your Privacy & Security
We only collect information for your specific transactions / orders.
We do not pass on any information to any other parties. When ordering
via the internet your transaction is sent using SSL secure server
technology for high security purposes. No card details are viewed at
anytime. We are fully compliant with the current PCI Data Security
Standards and utilise 'Verified By Visa' & 'Mastercard
Securecode' for transactions.
We reserve the right to alter/delete prices and specifications
without prior notice or obligation
E & O.E.
12. Trade Marks
The names & website titles where applicable are our companies
property : www.Music-Boxes.co.uk & www.MusicBoxShop.co.uk
Any other Trade Mark or Registered name is rightfully owned by those
other companies mentioned within this site and all rights of those
trade mark names are reserved to their respective owners.
We reserve the right to change these terms & conditions from time
to time without prior notice. All rights reserved.